Returns & Refunds Policy

Sunshine Product Dist

This policy applies to orders placed on our website and through our TikTok Shop ("Sunshine Product Dist").

Return Window

You may request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return, items must be:

Unused and in their original condition

In their original packaging, with any tags attached

How to Start a Return

TikTok Shop orders: Request a return or refund through your order in the TikTok app, as TikTok Shop's return process and policies require.

Website orders: Email spdusa.llc@gmail.com with your order number, the item, and the reason for the return. We will send you return instructions.

Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

If an item arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery. Include photos. We will offer a replacement or a refund, and we will cover return shipping for these cases.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, return shipping may be your responsibility. Free shipping on all orders (US only) Original shipping charges may not be refundable.

Refunds

After we receive and inspect your return, we will tell you if it is approved. Approved refunds go back to your original payment method. Your bank or payment provider decides how long the refund takes to appear. TikTok Shop refunds are processed through TikTok Shop.

Exchanges

For a different size or item, please return the original item and place a new order. You can also contact us for help.

Contact

Email: spdusa.llc@gmail.com · Phone: (602) 499-2672 · Address: PO Box 2135, Chandler, AZ 85244