Shipping Policy

Sunshine Product Dist

This policy applies to orders placed on our website and through our TikTok Shop ("Sunshine Product Dist").

Order Processing

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing time is the time needed to prepare and hand your order to the carrier. It is not the delivery time.

Shipping Times

After an order ships, estimated transit time is 3-8 business days. These are estimates only. We do not guarantee delivery dates. Carrier delays, weather, holidays, and other events outside our control can affect delivery.

Shipping Costs

Free shipping on all orders (US only). Shipping charges, if any, are shown at checkout before you pay.

TikTok Shop Orders

For orders placed through TikTok Shop, shipping options, costs, and tracking are shown in the TikTok app. Fulfillment and delivery updates appear in your TikTok Shop order details. TikTok Shop's own policies also apply to these orders.

Tracking

When your order ships, you will receive tracking information by email or, for TikTok Shop orders, in the TikTok app.

Shipping Destinations

We currently ship to addresses within the United States. We may not be able to ship to some locations, such as certain P.O. boxes or APO/FPO addresses.

Address Accuracy

Please check your shipping address before you place your order. If you need to change it, contact us as soon as possible at spdusa.llc@gmail.com. We cannot change an address after an order ships.

Lost or Damaged Packages

If your package is marked delivered but you did not receive it, or if it arrives damaged, contact us within 30 days of delivery at spdusa.llc@gmail.com. Please include your order number and photos if relevant. TikTok Shop buyers can also start a request through the TikTok app.

Contact

Email: spdusa.llc@gmail.com · Phone: (602) 499-2672 · Address: PO Box 2135, Chandler, AZ 85244